On March 2, representatives of the Mayor's Office of the Turkestan region visited the Public Reception Office of Almaty. Aliya Zhaksalikova, a representative of the Almaty City Development Center, presented the work of the city's Open Almaty project to the delegation.
The Open Almaty project operates on the basis of the Almaty City Development Center as a single window for the reception of residents' appeals. Thus, on all issues of life of the city you can call the contact center: 1308, 338 33 88 , write to a special portal open-almaty.kz, in the social networks Facebook, Instagram, Twitter or come to the front office on Abay Street, 90. Regardless of the way of filing, all appeals of residents are registered by consultants in a single system, inspectors of Open Almaty monitor the terms and quality of the answers provided by the state authorities.
RabigaZheksembayeva, deputy chief of staff of the Turkestan region's mayor's office, said that the region is interested in attracting Open Almaty experience.
«Open Almaty is a useful and interesting city project that helps residents to solve any issues related to Almaty's life activities. Roads, traffic lights, hatches, lighting, landscaping yards, snow removal - it is convenient that on all these and many other issues Almaty residents can apply to a single window, where their appeal will be registered, directed by competence to the relevant authorities, as well as monitor the timing of the delivery and the quality of the answers. Analysis of appeals, in turn, helps the city's leadership to check and see what worries the citizens most. In my opinion, if the budget and technical base allow, such projects should be implemented not only in large cities, but also in small ones - both the citizens and the state authorities will benefit from this,» R. Zheksembayeva said.
