Deputies of The Mazhilis of the Parliament Snezana Imasheva and Balaiym Kesebayeva visited the public reception of the Almaty Mayor's Office. Open Almaty, launched in 2017 as part of the Smart City concept, is a unique project aimed at solving different life situations and providing services to the public. At the same time, the center's activities are aimed at improving efficiency and ensuring transparency of the work of public bodies.
«It's good for a local executive to take care of the convenience of a citizen. It is good that there is a place where he can get answers to all the questions and in one place. It is necessary to develop such centers, everything is very convenient, prompt and electronic. We are glad that the local executive body will become even closer to the residents of the city and fully support such an initiative,» said deputy of Majilis Snezana Imasheva.
Each resident or guest of the city can express his proposal or complaint to the public reception office of the city with the help of the portal open-almaty.kz for electronic appeals, for mobile communication short number call-center - 1308, on the city telephone number - 338 33 88 . In the front office of the public reception office of the Public Reception Office of the Office of Employment and Social Programs, Passenger Transport, Natural Resources and Architecture, the City Prosecutor's Office, the City Prosecutor's Office, the Department of Public Revenue, the Department of State Revenue, the Department of Public Revenue, the Department of Public Revenue, the Department of Public Revenue, the Department of Health and Human Services.
The head of the Open Almaty center, Zhanna Asanova, gave the deputies a detailed introduction to the work of the center.
«In one window mode, you can get the full amount of consultation. If there are serious complaints that need to be considered, depending on the nature of the matter, the relevant authorities are referred. For example, a lot of people come in with questions about benefits and we have a representative of the Office of Employment and Social Programs who helps them»
Residents of the city can immediately apply to Open Almaty, solve various problems or receive advice from the quality of work of the CAO to civil disputes. Zh. Asanova noted that the front office has psychologists-mediators:
«We've had cases where mediator psychologists have worked with people. As a rule, most complaints rest on a civil dispute. Well, not always the applicant is right, it happens that and wrong. Then we call on lawyers, mediators to put at the round table of all participants, they argue with each other, but in the end leave satisfied»
According to deputies of the Majilis of the Parliament, other regions need to take the example of Open Almaty and open such centers at home, creating a comfortable environment for the population.
