The new Law «On Civil Service,» signed by the President on May 19, 2026, affects more than just civil servants. Its provisions reflect a general commitment to digitalization, increased transparency, and personal accountability in the public administration system.
For civil servants, this means increased demands on performance, the ability to work with data, make decisions in a digital environment, and communicate with citizens in a clear manner. Most processes, instructions, and approvals will be recorded in information systems, increasing accountability for decisions.
«Formally, the law does not apply to the quasi-public sector, but it is the quasi-public sector that will be among the first to feel the impact of the new government requirements. A trend toward unifying approaches in HR policy, decision transparency, internal control, and digitalization is already noticeable,» notes Dana Kuldzhanova, General Manager of the Legal Support Department of JSC Almaty City Development Center.
For quasi-public sector organizations, this means increased attention to compliance, internal control, decision documentation, and conflict-of-interest prevention. Transparent HR and procurement procedures, as well as performance assessments, are becoming increasingly important.
The government's approach to project implementation is also changing. Specific performance indicators, financial calculations, roadmaps, and projected socio-economic impacts are becoming increasingly important.
For citizens, these changes will manifest themselves in the further development of digital services, the reduction of bureaucratic procedures, and increased demands on the quality of public services. More and more processes will be transferred to digital formats, increasing the importance of digital literacy among the population.
Overall, the new law reflects a transition to a management model based on digital tools, process transparency, personal accountability, and the achievement of measurable results.
