In Almaty, during an unscheduled conference of the city brunch «Nur Otan«, were considered the implementation of social programs «Baqytty Otbasy(Happy Family)«, "Qutty Meken(Blessed Place) » and «Khalikka Kumek(Help to the Population)«, initiated by the party chairman Nursultan Nazarbayev.
Akim of Almaty Bauyrzhan Baybek noted that as part of the implementation of the above programs, the city roadmap «Baqytty otbasy» was developed, aimed at supporting poor and large families with many children. In general, today 50% of the city budget is aimed at solving and implementing social issues.
«We have already identified a building for the Mother Center, which will work on the principle of one window. That means, any woman who needs help, will be able to come for advice, there will be separate children's rooms. Women, mothers of many children themselves will work in the center in the first place. In addition, from May the first 200 families will start receiving new housing. As you know, the Leader of the Party keeps all these issues under control. Funds allocated on behalf of Elbasy must reach everyone. Employees of that place should not create obstacles, they must treat coming women like human and prompt. Elementary attention and care are important. We have all the resources to organize this work,» Bauyrzhan Baybek said.
Summing up the interim results of the activities of the charitable foundation «Baqytty otbasy» created under the auspices of the party, Gulnas Akhmetova, a deputy of the city's Maslihat, said that 1,086 families with many kids of Almaty have been assisted so far.
«For example, bills were paid for gas installation, repair of housing, material assistance was provided to families who lost a breadwinner. The 71 families are taken under permanent patronage by the Foundation and members of the parliamentary faction of the «Nur Otan» party. Not only residents of Almaty, but also other regions of Kazakhstan are interested in our approaches to work and, of course, receive proper advice,» she said.
According to The Chairman of the Primary Party Organization, Gani Tazhiev, the program «Qutty Meken» aimed at strengthening party control over the implementation of social and infrastructure projects, and has particular importance for Almaty.
«Over the past 3 years, the city has renovated more than 1500 yards, updated parks and squares, modernized about 60% of the city center. Urban mobility is an important criterion for the quality of life in many megacities, so the city is undergoing a comprehensive transport reform. The BRT line has been launched, a modern LRT tram network is planned to be introduced, and the quality of roads is improving every year. Within three years, more than 10,000 families will be provided with housing. This is approximately 2,375 large families, 564 disabled people, 345 orphans, 165 retiree and veterans. A pilot project «Budget of Participation» will be launched in Almaty, under which a certain amount that allocated to each district will be distributed by the residents themselves,» Gani Tazhiev said.
On the progress of the digitization of public services and the expansion of feedback channels with the population, the chairman of the board of the «Almaty City Development Center» Janna Tulegenova reported.
She noted that last year the public reception room of the Almaty branch was modernized. An electronic queue, navigation and self-service zone have been introduced, and the space is organized in open space format. The online work - through social networks and messengers has been strengthened. More than 70% of cases are resolved on the spot «here and now.»
«The reception branch of the party is marked first place in the party rating. Today it is a significant feedback channel and a tool for protecting the rights of the population. The positive experience of the party was used in the city project «OpenAlmaty«, which for 1.5 years of work attracted the attention of international organizations and received several awards as an effective tool of interaction between citizens and the state. Last year, the project also received ISO 9001 certification. This is an international quality standard,«-she stressed.
All applications received in writing, by phone, through the website, mobile app and social networks are registered in a single information system. Execution is monitored by system. The applicant himself in the «personal office» sees the whole process of processing the appeal. Previously, it could wait 2-3 days for the resolution of the leader, today it immediately enters into work. This improves the personal responsibility and professionalism of the mayor's office. «During 1.5 years, more than 114,000 requests have arrived. 73% of them solved on the spot.
«The structure of request is changing. During the year, the share of complaints in the total volume decreased threefold, from 12 to 4%. There is a systematic feedback processing approach. «As you know, there have been many complaints about the quality of public transport before. Online monitoring of regularity of entry on the route and penalties on complaints in the contracts of carriers increased the regularity of entry from 84% to 91.5%,«- Tulegenova said.
According to the head of the CRA, two years ago consultants often heard the question: «Will there be repairs to the park, road or playground near their house?«. Today, everyone can see the city's plans for repair and improvement on the map Open Almaty, which contains information on 30 types of work with a link to a specific address and contractor.
Continuous feedback analysis allows you to implement proactive response and improve quality. Today Almaty is a leader in automation, 95% of the state services in demand have been digitized. In education, for example, all services have been digitalized, from applying for free meals to sending to children's camps. Permitting procedures in construction are automated - the issuance of APPs, those conditions, contracts of connection to electricity, installation and verification of meters.
«According to statistics, today two-thirds of appeals come through the phone and social networks, every day it is more than 500 cases. Therefore, it was decided to strengthen this work and create a single contact center. All municipal, emergency and city services will work in one system,» said Zhanna Tulegenova.
According to the head of the Almaty Development Center, in the city mobile application Open Almaty will be able to send meter readings, pay for parking, make an appointment to the doctor, get notifications about planned repairs of engineering networks, vote for the project on improvement and still accumulate bonuses for its activity and get discounts on city concerts. Even today, the city budget is formed taking into account appeals, and from this year, within the framework of the «Budget of Participation» initiative, more than 4 billion tenge will be formed from projects proposed by the citizens.
The mayor of the metropolis added that the creation of various channels of feedback greatly facilitated the life of citizens. If earlier it was necessary to go somewhere, to stand in line, to write a report, today your problem can be solved without leaving the house.
«There are life situations when people do not know what to do, where to go. All of them were unregulated. Some found a solution, some did not. And there were always different deadlines, a high subjective factor. To this date, two thousand such situations have developed a clear algorithm of who should solve the issue and how it should be monitored within the framework of the electronic public reception office «Open Almaty«.
The conference also identified delegates to attend the unscheduled 19th Nur Otan Party Congress, which will be held on 23 April in Nur-Sultan.
