State officials of the Karaganda region visited the public reception of the Almaty mayor's office «OpenAlmaty» in order to study experience. The delegation included deputy mayors of cities, heads of departments, youth resource centers.
Open Almaty is an important tool in improving efficiency, transparency and accountability of state agencies. Each visitor to the public reception can receive advice and leave his appeal on issues within the competence of the offices of the mayor's office, the prosecutor's office, the Department of internal affairs, the Department of State Revenue, the Department of Emergency Situations, the «Government for Citizens» and the «Professional Mediators» Board.
During the meeting, the head of the public reception «OpenAlmaty» Nurlan Jailaubay spoke about the main activities, about the services provided here, the government agencies involved.
«Receiving appeals from the population is carried out in the front office, where representatives of the offices of the mayor's office, the Department of internal affairs, state revenues, emergency situations, the prosecutor's office, the CON are received in a cozy office. Our office is cozy, there is a playground, we can come with children. We work on the principle of «one window«, that is, a person can immediately solve different issues in one place, and not go to the authorities scattered throughout the city. No need to waste time on the road, get passes to buildings and other. Also, you can contact the reception at 1308, write online through the portal www.open-almaty.kz., » - said N. Jailaubay.
Civil servants became interested in the project, asked questions and received exhaustive answers to them.
Reference:
The «Open Almaty» project was recognized as one of the best at the «Ljubljana Forum - 2017» held in Slovenia and took second place in the «Future of Cities» category among the countries of South-Eastern Europe.
The Ljubljana Forum 2017 is an annual forum bringing together city leaders, the Regional Cooperation Council, the European Commission and the European Parliament, the European Investment Bank, government representatives, industry representatives and many others. The key pace for more than 200 participants was to pool knowledge and experience in sustainable urban development.
Also in December 2017, the Open Almaty project was awarded the winner of the X International Review-Competition of Urban Practices of CIS Cities and the EAEU «City where you want to live - 2017.»
In total, the competition commission received more than 220 practices, which were evaluated on such criteria as the quality and effectiveness of organizational decisions, the social and economic effect, as well as the possibility of replicating the practice in other cities.
As a result of the competition, projects marked with a diploma will be placed in a single database of the «Library of Urban Practices«, which contains examples of the best solutions to city-wide problems, a list of necessary related regulations and other materials.
