Almaty residents are the most frequent to go to Almaty's public reception for landscaping, public transport and roads, engineering networks and utilities.
The public reception of Almaty’s mayor-office - Open Almaty - has been open since September 2017. The project is part of the Smart Almaty concept and includes a front office, a city information portal and a contact center.
In Open Almaty on the principle of «one-window» each citizen can get advice from representatives of district administrations, departments of social welfare, housing policy, «green economy«, urban planning and urbanism, urban planning, land relations, urban mobility, DES, DP, Center for Out-of-Court Reconciliation, Atameken NCY, Jilstroysberbank, utilities. All applications are registered in a single information system. The quality and timeliness of the response by the executors of the district administrations, offices and utilities are controlled by inspectors of Open Almaty.
Weekly statistics on appeals are sent to the city authorities. In the first nine months of 2019, 106.2 thousand people registered in Open Almaty. appeals of the townspeople of these, 62.9 thousand or 59% of the cases came through the contact center, 19.6 thousand or 18% through social media, 17.3 thousand 16% during a personal visit to the front office of Open Almaty and 6.4 thousand or 6% through the portal.
Between July and September 2019, Open Almaty registered 42.9 thousand applications - almost 60% more than in the same period of 2018 (26.2 thousand). In the third quarter of 2019, among the most urgent appeals of citizens: issues of urban improvement - 6.3 thousand (including the maintenance of urban facilities, yards, the removal of TBT, sanitary pruning of trees and cleaning of the aryks), complaints about transport and roads - 3.6 thousand (bus traffic, road construction, pedestrian crossings, traffic lights installation), engineering networks and housing and utilities - 1.8 thousand (water supply and drainage, thermal networks, gas supply, electricity), housing and KSC (lifts, KSK activities) - 1.2 thousand education (secondary education, kindergartens, colleges) - 699 applications.
Open Almaty's front office is located at the intersection of Avenue Abay and The Street Zharokov (Abay, 90), the district has a well-developed transport infrastructure (buses, subways).
In addition to a personal visit, open Almaty is available through social media (Facebook, Instagram, Twitter), the web portal, the web portal, the http://open-almaty.kz and the contact center 1308 (free from mobile), and 338 33 88.
